Privacy Policy

We collect information you voluntarily provide when you: • Submit a contact or estimate request form on our website • Call or text us directly at 703-638-8692 • Email us at info@ploutdoorsolutions.com • Interact with our website's AI chat assistant The types of personal information we may collect include: • Full name • Email address • Phone number • Property address or service location • Project details, budget range, and service interests • Preferred contact time • Any messages or notes you include in your request We also automatically collect limited technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This is collected via standard web server logs and may be used by third-party analytics tools (see Section 5).

We use the information you provide solely to: • Respond to your estimate or service requests • Schedule on-site visits and consultations • Send you your written project proposal • Follow up on ongoing projects or service agreements • Communicate important updates about your project • Occasionally send service-related emails if you have opted in We do not use your information for unsolicited marketing, cold email blasts, or automated sales sequences. When you submit a form, you are contacted by Victor Pastor or a member of our team — not a call center.

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances: • With trusted service providers who help us operate our website or business (such as our form submission platform), who are bound by confidentiality obligations • If required by law, court order, or government authority • To protect the rights, property, or safety of P&L Outdoor Solutions LLC, our clients, or the public We do not share your information with other landscaping companies, lead aggregators, or advertising networks.

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our business relationship and for a reasonable period thereafter to resolve any disputes or comply with legal obligations. If you would like us to delete your personal data, please contact us at info@ploutdoorsolutions.com and we will honor your request within a reasonable timeframe.

Our website uses the following third-party services that may collect data in accordance with their own privacy policies: • Google Analytics — website traffic and behavior analytics (anonymized). See Google's Privacy Policy at policies.google.com/privacy • Readdy.ai — our website platform and AI assistant. See their privacy policy at readdy.ai • Google Fonts & Cloudflare CDN — for loading website fonts and icons (no personal data collected) • Google Maps — if map embeds are present on this site We do not control these third-party services and are not responsible for their privacy practices. We encourage you to review their policies directly.

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. These include: • Essential cookies: required for the website to function properly • Analytics cookies: help us understand how visitors use our site (via Google Analytics) You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use advertising or cross-site tracking cookies.

You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your personal data • Opt out of any marketing communications • Lodge a complaint with a data protection authority if you believe your rights have been violated To exercise any of these rights, please contact us at info@ploutdoorsolutions.com or call 703-638-8692. Virginia residents may have additional rights under the Virginia Consumer Data Protection Act (VCDPA). We are committed to honoring those rights upon request.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@ploutdoorsolutions.com and we will take steps to delete it.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encrypted form submissions and secure hosting infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: P&L Outdoor Solutions LLC Leesburg, VA 20176 Email: info@ploutdoorsolutions.com Phone: 703-638-8692 Website: https://ploutdoorva.com We will respond to all privacy-related inquiries within 5 business days.